About Us
 


This web site is owned and operated by Games of War who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Games of War
14 Station Road 
Seaham
Co Durham
SR7 0AA
UK
Phone:[+44 (0)191 5817118
Email: hq@gamesofwar.co.uk

Making A Purchase 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


All payments are made via Paypal, you do not need to have a Paypal account to do so.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Postage and Packing

UK  

Free for orders over £35.00
 £5 for orders under £35

All orders will be sent via UK Royal Mail, 2nd class, untracked and uninsured - note a  certificate of posting is produced to assure you that the order was shipped


EU 

Free for orders over £55
£13 for orders under £55
All orders will be sent via UK Royal Mail  untracked and uninsured - note a  certificate of posting is produced to assure you that the order was shipped


USA 

free for orders over £70
£20 for orders under £70
All orders will be sent via UK Royal Mail  untracked and uninsured - note a  certificate of posting is produced to assure you that the order was shipped


Rest of World
Free for orders over £90
£20 for orders under £90
All orders will be sent via UK Royal Mail  untracked and uninsured - note a  certificate of posting is produced to assure you that the order was shipped


 Delivery Schedule 


We do our best to ship your order as quickly as possible, orders are usually dispatched within 5 to 7 working days, often the same day


 Tax Charges 

All orders include 20% VAT unless exempt


Security

We use current security measures to safeguard your personal information.

All the personal information you provide us is stored in a secure computing environment protected by secure firewalls to prevent unauthorized access.

We control access so that only people who need to access to the information can.

Secure areas of the site have a time-out feature. If you leave your secure session inactive for some time, it times-out to prevent unauthorized access.



 Credit Card Security 

Payments are taken through Paypal which is a secure payment gateway


 Returns Policy 

You have the right to cancel within seven days of placing your order, or seven days of receipt of the goods (whichever is the longer). If you wish to cancel your order please do so by email and you will have your payment returned. If you are unhappy with your order and are returning them within seven days, the items must be of a saleable condition. Please be aware you have to pay for the return of unwanted goods via tracked method.


Cookies

Cookies are used on this shopping site where they are strictly necessary for the site functionality.  They are used to aid navigation and to keep track of the contents of your shopping card.  If you log in to an account, your logged-in status is recorded in a temporary cookie.  If you select the ‘Remember Me’ option in the checkout, a cookie will be used to remember your details.  You can turn off cookies by clocking them in your browser Privacy settings.  If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.


Data Collected by this site is used to:

a) Take and fulfil customer orders

b) Administer and enhance the site and service
c) Only disclose information to third-parties for goods delivery purposes